I Paid for a Subscription but Cannot Read Articles Online

We’re sorry you are having trouble accessing your digital subscription — we know how frustrating that can be, especially after you’ve already paid. Here’s what to check and how to fix the issue.

1. Make sure you’re signed in to your account

Your subscription is connected to the email address you used when you subscribed.

• Go to cascadiadaily.com/login and sign in using that same email.

• If you haven’t created a password yet, click “Forgot password?” to set one up.

  • If the reset link doesn’t load or seems to recycle the page, try clearing your browser cache or using a different browser (Chrome or Safari usually work best).

2. Verify your subscription and payment

If your card was charged or your renewal payment went through but you’re still blocked:

• Email support@cascadiadaily.com with your name, subscription email, and any payment confirmation or screenshot showing the charge.

• We’ll confirm that your payment is properly linked to your account and correct any connection issues.

3. Seeing a “Please upgrade” message?

If you have an active digital subscription but are being prompted to upgrade or subscribe again, this usually means:

• You might not be signed in under the correct email.

• Your browser is logged into a different or inactive account.
  Try signing out and back in using your subscription email. If the message persists, reach out to us so we can reset your access.

Need help?

If you’ve tried these steps and still can’t access articles:

• Email: support@cascadiadaily.com

• Phone: 360-922-3090 (Press 1)

Please include your name, email, and a short description of what’s happening so we can resolve the issue quickly.

We’ll make sure your subscription is active and that you have full digital access as soon as possible.